Personal data is any data from which you can be identified. The personal data we may collect about you includes:

• Personal identifiable information (name, date of birth, gender, user login credentials, photographs, CCTV and video recordings of you, National Identification Number, passport number and Tax Identification Number)
• Other personal information including biometric details, race or ethnic origin, medical history and health, and your personal beliefs and persuasions such as religious, philosophical, trade union membership or political beliefs
• Usage information (your device's IP address, browser type, browser version, time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data)

You directly provide Centenary Bank with most of the data we collect. We collect and process data when you:

• Register online for any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser's cookies

For the purpose of establishment, continuation and management of banking relationships and in order for the Bank to fulfil the contract with a customer for a product or service requested, we need to collect and process that customer's personal data for the following purposes:

• To provide and maintain our service, including to monitor the usage of our service
• To manage your account and give you access to the different functionalities available to you as a registered user
• For the performance of a contract for the products, items or services that you have purchased or any other contract with us through the service
• To contact you by email, telephone calls, SMS, or other electronic communication regarding updates or informative communications
• To provide you with news, special offers and general information about other goods, services and events, unless you have opted not to receive such information
• To attend and manage your requests to us
• For business transfers, such as a merger, restructure, reorganization, dissolution or other sale or transfer of some or all of our assets
• For other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service and your experience

Centenary Bank would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop the bank from contacting you for marketing purposes or giving your data to other members of Centenary Bank.

The bank will not process or store personal data outside Uganda without the express consent of the data subject. Where such consent is obtained, the bank shall ensure the country where the data is to be processed or stored has adequate laws in place for the protection of such data equivalent or greater than Uganda.

The security of personal data is of paramount importance. The bank has put in place robust technical and administrative information security measures to safeguard your personal data. We also ensure that third party service providers adhere to security standards mandated by the bank. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

A cookie is a small text file that is stored on your computer or mobile device when you visit a website or application. Cookies collect standard internet log information and visitor behavior information. When you visit our websites, we shall require your consent to be able to collect information from you automatically through cookies or similar technology.

Centenary Bank uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functionality: we use these cookies so that we recognize you on our website and remember your previously selected preferences, such as language and location
• Necessary: we use these cookies to authenticate you and prevent fraudulent use of user accounts. Without these cookies, the services you have asked for cannot be provided
• Notice: we use these cookies to identify if users have accepted the use of cookies on the website

You can set your browser not to accept cookies, and the bank's website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

If you have any questions about Centenary Bank's Privacy Statement, your personal data, or you would like to exercise your data protection rights, please don't hesitate to contact us.

• Data Protection Officer,
• Centenary Bank, Mapeera House,
• Plot 44/46 Kampala Road.
• P.O Box 1892 Kampala
• Email: dataprotection@centenarybank.co.ug
• Tel: +256 (0) 417 202 132 / 317 202 132

Should you wish to report a complaint, or if you feel that Centenary Bank has not addressed your concern in a satisfactory manner, you may contact the Personal Data Protection Office at pdpo.go.ug/file-complaint.